Our 100% Money Back Guarantee, explained
We firmly believe in and stand behind, our product 100% because we know how good it works and how effective it can be. However, we also understand that it cannot work perfectly for everyone, all of the time.
If our plugin does not fit your needs, you can request a full refund within 30 days of the purchase date, as explained in our refund policy. No refunds will be processed after 30 days.
How does the 30-day period work?
Let’s say you purchased our EDD Bookings plugin on the 1st of April, 2017. You then have 30 days to try out the plugin, contact support for any help you need, and give it a good run out on your site.
Should it not work out for you, you have until the 1st of May, that’s 30 days, to request a refund. If a refund is requested on the 2nd of May, it will not be accepted for whatever reason.
If a refund is requested prior to the end of the 30-day period, but we offer to help you fix the issue at hand and you agree to give us some time to help you, that refund request still stands and it is only nulled if we determine that the reason for the refund request is no longer valid. In other words, we would have fixed your problem. This is decided at our team’s discretion.
What about refunds on automatic renewals?
This applies to those who have automatic license renewals via a subscription enabled. If a renewal is processed automatically after your license has expired, and you disapprove for any reason, you are still eligible for a refund within the first 30 days. It is the same rule that applies to refunds on first-time purchases, so no refunds will be processed after 30 days of the payment being made.
Why should you trust that we’ll issue a refund within 30 days?
There’s a simple answer to that. One of our main goals is to Optimise for Happiness, and you won’t be happy if we kept your money when you didn’t want the product.
We occasionally come across customers who purchase our plugins, assuming they will work a certain way, and they might not. In the few cases where the issues aren’t fixable by our stellar support team (and they are very few), we will gladly provide a full refund.
In most cases, however, the issue would be easily solvable by our team. Most of the time it is a question of a customer not knowing that our plugin can perform in a certain way, which is where we take our time to explain things more clearly.
Your feedback as to why a refund is being requested also allows our team to plan better for the future, so this policy allows us to gain valuable feedback while keeping all customers happy. For the above reasons, you have no worries about requesting a refund.
How to request a refund
Go to our Contact page, select the “Other” option, and simply explain that you would like a refund. Elaborating, even a little, about what the issues you faced were will help us help you.